Contact Us
082 877 1826
info@oliversburrow.co.za
Windsor Weg Rd Plumstead 7801 Cape Town
Frequently Asked Questions!
Our mixes are carefully formulated for small animals, with specific recipes designed for hamsters and rats. Each product clearly states which species it is intended for, please avoid feeding a mix to a species it was not designed for, as each animal has different nutritional requirements.
All Oliver’s Burrow mixes are created using research-based nutritional guidelines and whole, species-appropriate ingredients. We balance macronutrients and ingredient diversity to mimic natural foraging and support long-term health, digestion, and enrichment.
Pets should always be transitioned slowly to prevent digestive upset.
We recommend:
Day 1–3: 25% new mix, 75% old mix/pellets
Day 4–6: 50% new mix, 50% old mix/pellets
Day 7–9: 75% new mix, 25% old mix/pellets
Day 10+: 100% new mix
If your pet sorts new ingredients at first, this is normal, allow them to adjust over a few days especially if they were on pellets. Let them finish the portion before topping up new food.
Because we use natural, whole ingredients, colour, size, and shape can vary with each harvest.
This is completely normal and part of the charm of real food!
Yes, we ship anywhere in South Africa using reliable couriers.
Delivery usually takes 1–4 working days for main areas and 3–7 days for outlying regions.
Yes, our mixes contain no heavy fatty fillers and have controlled fat levels.
For overweight pets, feed slightly smaller portions: 15% less OR feed according to the recommended portions for the pet’s desired weight. Increase low-calorie vegetables.
For seniors, monitor weight and digestion, if needed, we can help suggest adjustments. Feed less fresh protein and use kidney-friendly vegetables.
We focus on whole, natural ingredients.
We incorporate a small portion of puffed grains for texture, variety and enrichment purposes. None of our ingredients are extruded, dyed, or treated with preservatives. This helps maintain nutritional integrity and natural foraging behaviour.
Start by mixing the new food gradually.
You can also:
scatter-feed
hide ingredients for enrichment
reduce treats temporarily
avoid offering multiple food options at once
Most pets adjust within a week.
Depending on ingredient availability and the requirements of your pet:
If your pet has allergies, special needs, or certain requirements, contact us and we’ll do our best to assist.
We do provide a diabetic friendly mix!
