Privacy Policy for Olivers Burrow
Effective Date: 24-11-2025
Website: https://oliversburrow.co.za
Store Platform: SureCart
Olivers Burrow (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or purchase from our online store.
If you have any questions about how we handle your information, please contact us.
Information We Collect:
We collect personal information in the following situations:
Information You Provide Voluntarily:
When you:
Place an order
Create an account
Subscribe to our newsletter
Submit a contact form
Request customer support
We may collect:
Full name
Email address
Billing and shipping address
Phone number
Order details
Payment information (processed securely by SureCart’s payment processor — we do not store card details)
Automatically Collected Information:
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages viewed on our site
Cookies and usage analytics
(This helps us improve website functionality and user experience.)
Information From SureCart:
SureCart may collect and process:
Billing details
Payment confirmations
Subscription details
Download records (if applicable)
All payment processing is handled securely via SureCart’s integrated payment gateways. We do not store or have access to your full card information.
How We Use Your Information:
We use your information to:
Process and fulfil orders
Deliver products to you
Provide customer service and support
Send order updates and shipping notifications
Respond to enquiries
Improve our website and products
Send promotional emails (only if you opt in)
Comply with legal obligations
Sharing Your Information:
We only share information when necessary, including:
With Third-Party Service Providers
Such as:
SureCart (store and checkout functionality)
Payment processors
Courier and shipping partners
Email marketing services (only if you subscribe)
Website hosting provider
These providers only receive the information required to perform their functions and must follow strict privacy standards.
Legal Requirements:
We may disclose data if required to:
Comply with South African law
Assist investigations
Protect our rights or prevent fraud
We never sell your personal information.
Cookies & Analytics:
We use cookies to:
Maintain cart functionality
Improve website performance
Remember your preferences
Track usage analytics
You can set your browser to refuse cookies, but some website features may not function properly.
Data Security:
We take reasonable technical and administrative measures to protect your personal information, including:
Encrypted checkout and payment processing
SSL-secured website
Limited access to personal data
Secure account login
However, no method of online transmission can be guaranteed 100% secure.
Your Rights (POPIA Compliant – South Africa):
You have the right to:
Access the personal data we hold about you
Correct or update your information
Request deletion of your data
Withdraw marketing consent
Object to processing
Request a copy of your stored data
Data Retention:
We retain your information for as long as necessary to:
Complete your order
Provide ongoing customer service
Meet legal, tax, and accounting requirements
You may request deletion of your account at any time.
Children’s Privacy:
Our website is not intended for children under 13. We do not knowingly collect data from minors.
International Transfers:
If you are outside South Africa, your data may be transferred to servers in other countries. All transfers follow standard legal protections.
Updates to This Privacy Policy:
We may occasionally update this policy. The “Effective Date” at the top will be changed accordingly. Continued use of our website means you accept the updated terms.
Contact Us:
For privacy-related questions, please contact:
info@oliversburrow.co.za
